Tried to order the Cyber Monday deal that was posted on their Facebook page. When I checked out I got charged for shipping. I messaged them on Facebook and was told sorry to call customer service and they would help me.
When I called customer service I got some guy named "Sunny". He told me that I couldn't use the 2 promo codes and could only use one. I told him that the post on their Facebook said it was 50% off and free shipping. He said there was nothing he could do for me. I then asked to talk to a manager and Sunny decided that he could actually help me then. He said he had filled out the form and was sending it to the billing department and that they would help me and be in contact within 24 hours. Now today on Wednesday still no response and still no credit for the bad charges. Once again messaged them on Facebook and still got the same response. "sorry your experience wasn't what you had hoped for" and was told to once again call customer service.
I have now posted to their Facebook wall, their twitter feed, posted on my twitter feed and emailed their corporate offices. Really disappointed and mad. This was intended as a gift and with this level of POOR customer service it makes me want to throw my sodastream in the trash.
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